download and print Intake Form and Policies

We are proud to provide your pet with the best grooming experience possible!  We strive to provide a loving, calm environment for your pets. In order to do this, effective January 1st, 2018 Haute Dogge Grooming Salon will be implementing the following new policies.

After one hour, your pet may be housed in a crate for the night and a $50 charge will be applied to your account in addition to the late fees accumulated.  In teta nsed to be a boarding or daycare facility.  A late drop-off / pickup can affect the day’s schedule and causes delays in the rest of the schedule and undo stress for the grooming staff and the pets.  We know that issues come up and sometimes can’t be avoided, but we ask that everyone please work on promptness for drop-off and pickup.

• If you arrive more than 15 minutes late for your scheduled appointment, it may be cancelled if the groomer has a full schedule.  A cancellation fee of 50% of the groom fee may be charged.

• Unless special arrangements have been made, we request that all pets be picked up within 1 hour of their owners being called (including those calls where we leave a message).  If you are going to be later, please let us know as soon as possible so we can plan for it.  For customers that abuse this policy, during business hours a fee of $5.00 may be charged for every fifteen minutes your pet remains on the premises after expected pick up time.  

• We close at 3:00 pm Monday through Saturday at our Franklin and Nolensville locations and at 4:00 pm in our Spring Hill location.  Once we close, we may charge a fee of $1 per minute except for the last appointments of the day, which are expected to be picked up by fifteen minutes after closing time after which the charges may be incurred. 

•  After one hour, your pet may be housed in a crate for the night and a $50 charge will be applied to your account in addition to the late fees accumulated.  In the  worst-case scenario where no communication is given to us about retrieval by business opening the next day, Animal Control may be contacted for abandonment.

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We understand that at times special circumstances may arise.  If that is communicated to your groomer in a timely manner, fees may be waived at the manager’s discretion.

 The last few months we have experienced an increase in no shows and last minute cancellations. On average we currently have between 3-5/day. Not only does this effect revenue for the business, but our dedicated groomers pay is based 100% on commission. When a client no shows or cancels last minute, the groomer does not have enough time to re-book the appointment slot or call a client from our cancellation list. 

Effective October 1, to make an appointment, we will require a credit card to be kept on file. With the first no show/last minute cancellation, 50% of the groom price will be charged. After the second no show/last minute cancellation, 100% of the groom price will be charged and pre-payment for all future appointments will be required. Please note that we require a 24 hour notice for cancellations.  

We can’t thank our clients enough for your business over the years. Your cooperation with this matter ultimately helps us operate more efficiently, while also accommodating as many current and new clients as we can 

Thank you for your understanding of how our salon operates and the need for these policies. We believe you and your pet will truly value and appreciate our services.  We are dedicated to the health and happiness of your pet! 

 *These policies may be changed at any time without notice.